Help & FAQ

What is Silvaback TV?

Silvaback TV is an independent streaming service for films and series made outside the major studio system. We license titles directly from the filmmakers who made them, rather than buying packages from distributors, and creators are paid when people watch their work.

Does it cost anything to start watching?

No. A free account gives you ad-supported access to every title marked Free. You do not need a payment method to create one.

Paid memberships — Silver, Gold and Platinum — open up more of the library and reduce or remove advertising. You can upgrade when a title you want requires it, and cancel at any time.

What is the difference between the membership tiers?

Free is ad-supported with access to a limited part of the library. Silver reduces advertising and opens up more titles. Gold removes advertising entirely and gives full access to the catalog.

Platinum includes everything in Gold plus access to the Silvaback Movie Directory (SBMD), where actors, directors, writers and producers list their work and connect with each other.

Which devices can I watch on?

You can watch Silvaback TV in any modern web browser, and on Amazon Fire TV and Roku through our apps.

Your viewing progress is stored on your account rather than the device, so a film you start in a browser will be waiting at the same point when you open it on your television.

Why am I seeing ads, and how do I stop them?

Advertising is what makes the free and Silver tiers possible — it is how creators get paid when you watch without a subscription.

Gold and Platinum memberships are ad-free. If you are on one of those and still seeing advertising, please contact us so we can look into it.

How does Kids Mode work?

Kids Mode restricts the whole app to titles in our Kids category. While it is on, nothing outside that category can be browsed or played.

Leaving Kids Mode requires a parent passcode that you set yourself, so a child cannot turn it off. You can enable it and set the passcode from your account dashboard.

I am a filmmaker. How do I submit my film or series?

Create an account, then open the Submit link in the site header. You provide the title details, a screener link and confirmation that you hold the distribution rights.

We review every submission and email you with a decision. If we accept the title, we then work with you on delivery of the final files and the paperwork that goes with it. We never ask for the full master before a title has been accepted.

What rights do I need to hold to submit a title?

You need the right to license the title for streaming in the territories you are offering, and the music in it must be cleared for streaming use. Uncleared music is the single most common reason a submission cannot proceed.

You keep ownership of your film. Submitting it to us does not transfer any rights.

How do I reset my password?

Use the Forgot Password link on the sign-in page. We will email you a reset link, which is valid for one hour.

If the email does not arrive within a few minutes, check your spam folder before requesting another.

How do I cancel, or delete my account?

You can cancel a paid membership from your account dashboard at any time. Access continues until the end of the period you have already paid for.

To delete your account and the data attached to it, contact us and we will action it for you.